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Frequently Asked Questions / Help Section
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Extras / Tools
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Are there any State specific forms?
Can agents/repossessors add Legal Owners, Police Depts, Area Assigned & Storage Addresses?
Can I change my SCC (Security Code)?
Can I edit any of the Recovery Forms?
Can I insert any comments on the release forms?
Can I update my User Profile?
Can we assign certain email address to receive status notifications or client emails?
Can we import our existing data into Recovery Manager Pro?
Can you edit or delete a line item on an invoice?
Can you fax directly from Recovery Manager Pro?
Does Recovery Manager Pro warn me if I try to leave a page without saving it?
Does RMP have any skip tracing tools?
How can I add forms I receive from my client to a job?
How can I Email the forms from RMP?
How can I get RMP from sending me Status Update emails automatically to my agents?
How can I get the Account Advisor to stop emailing updates automatically to my agents?
How do I add a specific line item to be available to invoicing?
How do I add coverage areas so I show up in the "Agency Search"?
How do I add/edit "Police Info"?
How do I add/edit an account?
How do I add/edit an Area Assigned?
How do I add/edit Legal Owners?
How do I add/edit Storage Addresses?
How do I change the status of an assignment?
How do I change the text in the property notice?
How do I complete a condition report?
How do I contact Recovery Manager staff?
How do I create a Payroll entry?
How do I create an invoice step by step?
How do I delete an account?
How do I delete an update?
How do I edit an update?
How do I email or print the updates?
How do I export account addresses to my GPS?
How do I export to my GPS?
How do I fax from RMP?
How do I get a User name and Password?
How do I get demo access?
How do I get my State License Number on my header?
How do I get the correct time on all my forms?
How do I had fees that are Agency specific and not Client specific?
How do I post an expenses?
How do I post payments on invoices?
How do I post that I have paid my payroll?
How do I print an Invoice?
How do I print any form from Recovery Manager Pro?
How do I print any of the Recovery Forms?
How do I pull Invoice Reports?
How do I save contacts into the system?
How do I save debtor references?
How do I see the list of updates I need to submit so the Updates Due list reflect it?
How do I set up an account and get started?
How do I submit an update?
How often do you backup Recovery Manager Pro?
How secure is Recovery Manager Pro?
I just signed up what do I do now?
Is there a limit to the number of account I can have?
Is there a limit to the number of users / employees / subcontractors you can have in the system?
Is there a limit to the number of users each company can have?
Is there a Monthly Report in RMP?
Is there a place for default fees?
Is there a way to have custom forms put in the program?
What "Other Forms" are in RMP?
What all can I export from Recovery Manager?
What are "Other C/R's"?
What are Recovery Forms?
What are the administrative options in the system and where are they located?
What condition reports are in RMP?
What different update status' are there?
What is Additional Collateral?
What is located in Extra / Tools?
What is the "First Update"?
What is the "Property Report"?
What is the "To Be Billed" report?
What is the Account Listing?
What is the cost of Recovery Manager Pro?
What is the difference in Property List and Property List 2?
What is the main account page?
What is the PAR Property List?
What is the recommended browser to use with Recovery Manager Pro?
What is the Update Listing and how does it work?
What platform is Recovery Manager Pro built?
When I print a form it comes out small in the middle of the page. How do I fix that?
Where are the property forms located?
Where are the Release Forms?
Where do I add my agency default fees?
Where do I add new clients or edit existing clients?
Where do I find the different preferences within the software?
Where do I find the Payroll Reports?
Where do I find the printable reports?
Where do I put my Tax ID so it shows on my Invoices?
Who all has access to "Status Info"?
Who can delete updates?
Who has access to the "Management" section?
Why after a put in a zip code does the page pause and reload?
Why can't I save the Field Report?
Why does a warning pop up (sometimes) that there are insecure items on the page?
Additional Addresses not showing on run sheets
Additional Collateral not showing on run sheets
Can't add Personal Property to C/R's
Debtor Name not showing up in Search feature
Exporting any account or invoice info doesn't work.
Form does not Save
Form prints small in middle of page
Header doesn't show address only company name
I have agents submitting updates but I don't see them
Image or Supporting Doc fails to upload
New Account Does Not Save
Slide Menu on left not displaying properly?
Unable To Login - Home Page Just Reloads
VIN Number Does Not Decode
Question / Problem:
Answer / Solution: